Regulation & Complaints

Propvisory is Regulated by RICS.

As a regulated firm we are required to maintain a Complaints Handling Procedure. Our Complaints Handling Procedure comprises a two-stage process. Firstly, an internal investigation and correspondence. If The Client is not satisfied with the outcome of our investigation and final position, the following third-party redress scheme shall be used:

For Consumer Clients:

The Property Ombudsman
Milford House, 43–55 Milford Street
Salisbury, Wiltshire SP1 2BP
t 01722 333306
f 01722 332296
e admin@tpos.co.uk
w www.tpos.co.uk

Guidance is also provided via: https://www.tpos.co.uk/consumers/consumer-guidance

For Business to Business Clients:

RICS Dispute Resolution Service
55 Colmore Row
Birmingham, B3 2AA
t 020 7334 3806
f 020 7334 3802
e drs@rics.org
w www.rics.org/drs

For complaints in relation to Party Wall matters we are also comply with the requirements of the Faculty of Party Wall Surveyors. Our additional Party Wall Matters Complaints Handling Procedure contains the same steps as above, with the addition of an intermediate step where the complaint is reviewed by an external party wall professional, prior to proceeding to the Ombudsman of RICS Dispute Resolution Service.

Data & AI usage

We maintain a Data Handling policy in line with GDPR & Data Protection requirements. In accordance with RICS compliance we also have an AI usage policy.