Regulation & Complaints

Propvisory is Regulated by RICS.

As a regulated firm we are required to maintain a Complaints Handling Procedure. Our Complaints Handling Procedure comprises a two-stage process. Firstly, an internal investigation and correspondence. If The Client is not satisfied with the outcome of our investigation and final position, the following third-party redress scheme shall be used:

For Consumer Clients:

The Property Ombudsman
Milford House, 43–55 Milford Street
Salisbury, Wiltshire SP1 2BP
t 01722 333306
f 01722 332296
e admin@tpos.co.uk
w www.tpos.co.uk

Guidance is also provided via: https://www.tpos.co.uk/consumers/consumer-guidance

For Business to Business Clients:

RICS Dispute Resolution Service
55 Colmore Row
Birmingham, B3 2AA
t 020 7334 3806
f 020 7334 3802
e drs@rics.org
w www.rics.org/drs